Designing Learning That Scales, Engages, and Delivers Results
Here is a quick glimpse of my portfolio
Healthcare Module – JM Sports Med
(35% Increase in client retention)
Challenge:
During the COVID-19 period, mental-health patient volume rose sharply while sports-medicine treatments were underutilized. Staff needed clearer documentation standards and patient communication protocols so care pathways and patient experience didn’t slip under pressure.
Goals:
Teach documentation standards staff could apply consistently
Strengthen patient communication protocols through practice
Use branching so learners face realistic decision points
Ship as SCORM-compliant eLearning for trackable delivery
Approach:
Defined the performance gap: underutilized sports-medicine pathways amid rising mental-health demand; uneven documentation/communication practice.
Designed a SCORM eLearning series focused on documentation standards and patient communication protocols.
Built branching interactions so learners practiced protocols, not only reviewed them.
Packaged for LMS delivery with accessibility considerations.
Linked evaluation to retention and satisfaction signals after rollout.
Solution & Role:
Created SCORM-compliant eLearning series with branching, teaching documentation standards and patient communication protocols.
Results:
→ 35% increase in patient retention
→ Significant improvement in satisfaction scores
Reflection:
Branching made soft skills (communication) and precise skills (documentation) coachable in one flow. Connecting the course to retention and satisfaction kept the story at the business/care level — which is what portfolio reviewers remember.
Tools: Articulate Storyline/Rise · xAPI · WCAG · Articulate Rise 360 · Articulate Storyline · SCORM/xAPI · WCAG 2.2 AA · ADDIE · SAM · Kirkpatrick Evaluation · Needs Analysis · Learning Analytics · Agile Project Management · Prompt Engineering (when needed)
